Refund policy.

Every credit pack is covered by a 30-day money-back guarantee. If a pack isn't working out for you, email us within 30 days of buying it and we'll refund it in full.

• Email hello@goroam.com with the pack you bought and roughly when. We don't need a reason, though it helps us improve GoRoam if you share one.
• Once approved, we refund the full amount you paid, through Dodo Payments, back to your original payment method.
• The credits from that pack are removed from your balance (never taking it below zero — if you've already used some, your balance just goes to whatever it would otherwise be, not negative). Any itinerary you've already generated is yours to keep.
• Refunds are processed by Dodo Payments as our payment processor. Depending on your bank, card network or UPI provider, it can take a few business days to show up after we approve it.

• The free credit every new account gets — there's nothing paid to refund.
• Anything you spent through a third-party booking link (flights, hotels, tickets, transport) — that payment goes directly to that provider, not through GoRoam, so their own refund and cancellation policy applies. See our Terms.

If something's wrong with a purchase, please email us first — we'd rather sort it out directly and quickly than have your bank or card network get involved. Filing a chargeback without contacting us first can result in your account being suspended while it's investigated.

Refund requests and billing questions: hello@goroam.com, or see our Contact page.